A company officer wanting to improve verbal communication skills can take responsibility for their own personal thoughts and feelings by:

• A. Addressing an issue while angry
• B. Projecting their feelings on another person
• C. Using language that is I-based such as 'I believe' or 'I think'
• D. Using language that is You-based such as 'You disappoint me'

Answer: (C)

Taking ownership of your thoughts and feelings in verbal exchanges is best done with I-based statements. When you say “I believe” or “I think,” you present your perspective as your own experience, not as an accusation about someone else. This approach supports clearer, more respectful communication, which is essential for effective leadership and safety culture in the fire service. It helps reduce defensiveness, invites dialogue, and makes it easier to address issues collaboratively and constructively. For example, saying “I believe this procedure needs a quick review” communicates your concern without blaming others, creating space for problem-solving. In contrast, addressing an issue while angry tends to escalate tensions, projecting feelings onto someone or using You-based language shifts blame onto others and undermines accountability and teamwork.