Allowing internal customers to participate in the decision-making process at meetings empowers them, improving morale and:

• A. Productivity
• B. Absenteeism
• C. Personnel costs
• D. Revenue sources

Answer: (A)

Allowing internal customers to participate in decisions recognizes their hands-on knowledge and gives them a real stake in how things unfold. That sense of ownership drives greater engagement, trust, and commitment, so people are more motivated to support implementations and work through challenges. When teams feel heard and involved, processes tend to run smoother, decisions are more practical, and tasks are completed more efficiently—leading to higher productivity.

Absenteeism is related to morale but isn’t the direct, observable outcome tied to this practice in the same way productivity is. Personnel costs and revenue sources are influenced by a broader mix of factors beyond participation in meetings, whereas the immediate effect of empowerment in decision-making is typically improved productivity through better alignment and execution.