Company officers can coach employees to maintain and improve performance by giving the employees

• A. Motivational direction, positive reinforcement, and constructive feedback
• B. Rewards and recognition for inconsistent good performance
• C. Authoritarian orders about what to do, when to do it, and how to do it
• D. Solutions and counseling regarding personal, emotional, or career problems

Answer: (A)

Coaching employees to maintain and improve performance rests on guiding behavior through motivational direction, positive reinforcement, and constructive feedback. This approach helps employees see how their work connects to goals, reinforces the actions you want to see, and clearly communicates what to improve and how to do it. Motivational direction aligns efforts with organizational objectives, positive reinforcement encourages continued good performance, and constructive feedback provides specific, actionable steps for growth. Together, they build capability, motivation, and ongoing improvement in a supportive supervisor–employee relationship. The other options miss the coaching focus: rewards tied to inconsistent performance can undermine reliability and fairness; authoritarian orders shut down development and initiative; and addressing personal problems goes beyond job performance coaching.