The steps used by company officers to solve problems or make decisions are identify, select, design, implement, and which?

• A. affect
• B. evaluate
• C. document
• D. recommend

Answer: (B)

Evaluation is the final step in the problem-solving and decision-making sequence. After identifying the problem, selecting a solution, designing a plan, and implementing it, evaluation checks how well the implemented actions met the objectives, measures outcomes, and determines whether the solution worked or if adjustments are needed. This closing step provides the data to confirm success, reveal any unintended effects, and guide future improvements or actions.

Affect isn’t a formal step in this cycle, and while documenting or recommending can occur during the process, they do not serve as the concluding evaluative stage that verifies results and informs subsequent decisions.