When anticipating problems, a supervisor must recognize the potential problem and then:

• A. Develop and implement an effective and fair solution
• B. Refer all issues to the Employee Assistance Program
• C. Contact the departmental bargaining unit
• D. Mitigate tension among other supervisors

Answer: (A)

Anticipating problems means not only spotting them early but taking action to resolve them in a way that is effective and fair. A supervisor who acts promptly to address the issue demonstrates proactive leadership and accountability, which helps prevent escalation, protects safety, and preserves trust and morale within the team. The solution should be practical, aligned with policy, and communicated clearly so everyone understands the rationale and knows what to expect.

Referencing the Employee Assistance Program for every issue isn’t appropriate; EAP handles personal or sensitive matters, and not all problems require external counseling or resources. Involving the departmental bargaining unit is reserved for contractual or labor-relations questions, not routine problem solving. Trying to mitigate tension among other supervisors might be helpful in broader leadership contexts, but it doesn’t directly resolve the specific problem at hand or show a timely, fair resolution to the affected personnel.