Which action is appropriate when addressing stress-related performance concerns?

• A. Immediate termination
• B. Counseling referrals or support resources
• C. Public reprimand
• D. Ignore it

Answer: (B)

When a member shows stress-related performance concerns, addressing it with supportive resources is the right course. Stress can interfere with judgment, decision-making, and safety, so the leadership response should focus on helping the individual manage the stress and return to capable performance. Referring them to counseling or support resources—such as an employee assistance program, peer support, or access to appropriate mental health services—addresses the root issue and promotes safety, well-being, and professional reliability. This approach also preserves trust, shows responsible leadership, and aligns with the expectation that a fire officer intervene early, document appropriately, and follow up with available supports.

By contrast, terminating immediately, publicly reprimanding, or ignoring the situation fails to help the person manage stress, can escalate safety risks, harm morale, and do little to improve performance.